1. Our contract
By booking a trip with us you are deemed to have agreed to these Booking Conditions and your booking will be accepted by us on this basis. The services to be provided are those referred to in our offer sent to you by mail or presented on the website. All tours and offers are subject to availability.
Dates and itineraries are valid as per offer/booking online. Changes for private tours can be made three weeks before the travel date. Later changes are possible on a case-to-case basis, depending on third-party flexibility.
3. Deposit requirement
You are required to pay a non-refundable deposit of a minimum of 10 percent of the trip for any travel above 200 Euro. Subject to discussion due to the COVID situation.
4. Acceptance of booking and final payments
If we accept your booking we will issue an invoice and an offer where all details are included. A contract will exist between us from the date you make a payment based on the offer we have sent you.
Payment of the balance of the trip is done seven days in advance if paid by bank transfer or in cash on the first day of the trip, except differently agreed in the e-mail communication. For self-guided service charges, once the company does all the bookings and provides the client with all the required details no refunds are available.
5. Prices & surcharges
Our trip prices are subject to variable and seasonal pricing, both of which are standard practices within the travel industry. This means our trip prices may vary at any time in accordance with demand, market conditions, and availability. It is likely that different passengers on the same trip have been charged different prices. Your best option if you like the price you see is to book at that time. Any reduced pricing or discounts that may become available after you have paid your deposit will not apply. If you wish to cancel your booking to take advantage of a cheaper price, full cancellation conditions apply.
6. Your details
In order for us to confirm the travel arrangements you must provide all requested details, they include but are not limited to: full name as per passport, date of birth, nationality, copy of your passport, passport number, passport issue, and expiry date, and any pre-existing medical conditions you have which may affect your ability to complete your travel arrangements.
7. Cancellation by the traveler
If you cancel some or all portions of your booking cancellation fees will apply. A cancellation will only be effective when we receive written confirmation of the cancellation. If you cancel a trip we will retain the deposit.
7.1. Cancellation by the traveler self guided trip
For the self-guided tours, in which the client has chosen to pay for services directly to the provider, the below conditions apply:
If the client does not use the service (Guest house or excursions) booked by the company, she/he is obliged to pay for the booked service even if not used. The company will send an invoice to the client.
For cancellations, the client should notify the company at least three days in advance.
8. Cancellation by us
We may cancel a trip at any time up to 30 days before departure. We may cancel a trip at any time prior to departure if, due to terrorism, natural disasters, weather problems, political instability, or other external events it is not viable for us to operate the planned itinerary. If we cancel your trip you will receive a full refund. We are not responsible for any incidental expenses that you may have incurred as a result of your booking.
9. Age & Health requirements
The minimum age at the time of travel applies to many of our trips. For the majority of our trips, we have no upper age limit though we remind you that our trips can be physically demanding and passengers must ensure that they are suitably fit to allow full participation. All travelers under the age of 18 must be accompanied by a legal guardian. If we cannot guarantee triple or joining rooms for families; accompanying adults may be required to share with others in the group on a twin share basis.
10. Small groups & combination trips
If the trip is not organized for a specific group then these terms apply: Our trips are guaranteed to depart once they have one fully paid traveler unless the minimum group size specifically states otherwise.
11. Passport and visas
You must carry a valid document passport/ID and have obtained all of the appropriate visas, permits, and certificates for the countries which you will visit during your trip. For some trips, we provide this service and this should be noted in the Logistic Note. Your passport must be valid for 6 months beyond the duration of the trip. We are not responsible if you are refused entry to a country because you lack the correct passport, visa, or other travel documentation.
12. Travel insurance
Travel insurance is recommended by us and is a responsibility of travelers and should be taken out at the time of booking. Your travel insurance should provide cover against personal accident, death, medical expenses, and emergency repatriation with a recommended minimum coverage of US$200,000 for each of the categories of cover. We also strongly recommend it covers cancellation, curtailment, personal liability and loss of luggage, and personal effects.
You appreciate and acknowledge that the nature of this type of travel requires considerable flexibility and you should allow for alternatives. The itinerary provided for each trip is representative of the types of activities foreseen, but it is understood that the route, schedules, itineraries, amenities, and mode of transport may be subject to change without prior notice due to local circumstances or events. Your guide is the best person to evaluate which is the best way to reach the next destination and his/her decisions are final. The company will also provide flexibility for certain changes in order to accommodate group requests.
14. Change of itinerary
We reserve the right to change an itinerary before and after departure due to local circumstances or events outside of our control. In such emergency circumstances, the additional cost of any necessary itinerary alterations will be covered by you. Please note we are not responsible for any incidental expenses that may be incurred as a result of the change of itineraries such as visas, vaccinations, or non-refundable flights.
15. Authority on tour
Our group trips are run by a guide. The decision of the guide is final on all matters likely to affect the safety or well-being of any traveler or staff member participating in the trip. If you fail to comply with a decision made by the guide or interfere with the well-being or mobility of the group, the guide may direct you to leave the trip immediately, with no right of refund. We may also elect not to carry you on any future trips booked. You must at all times comply with the laws, customs, foreign exchange and drug regulations of all countries visited, and you also agree to travel in accordance with our responsible travel guidelines.
16. Acceptance of risk
You acknowledge that the nature of the trip is adventurous and participation involves a degree of personal risk.
17. Limitation of liability
– Any liability for any loss, death, injury, or damage which you may suffer (directly or indirectly) in connection with or arising out of your participation in a trip, or any breach of the Booking Conditions, is excluded;
– You release us and our officers, employees, agents, and representatives from any liability and expressly waive any claims you may have against us arising out of or in connection with your participation in a trip; and
– Any claim by you is excluded to the extent that it is for indirect or consequential loss, loss of profits, or economic loss, however it arises, or for indirect, special, punitive, or exemplary damages.
18. Optional activities
Optional activities are not included in the trip.
19. Claims & complaints
If you have a complaint about your trip please inform your guide or our representative at the time in order that they can attempt to rectify the matter. If satisfaction is not reached through these means then you can write to our official mail.
20. Photos and marketing
You consent to us using images of you taken during the trip for advertising and promotional purposes on social media and web site. If you do not agree please let the guide know.
21. Applicable law
The laws of the Republic of Kosovo will apply.